Information for professional referrers

   Quick links:    Make a referral   Promotional toolkit  Provide feedback


What is Live Well Stay Well?

  • A service to help you by enhancing the support you already provide by helping your clients make changes for a healthier lifestyle.  We all know that changing habits and lifestyle is not always easy and Live Well Stay Well can offer a range of services and support to help patients achieve their goals.
  • A single point of access for residents that provides support with making healthy lifestyle changes and/or managing long term conditions
  • Only one referral is required to access a wide range of support and information
  • Offers holistic support and follow up for resident who need support with multiple issues
  • Live Well Stay Well also provides some lifestyle services directly, including stop smoking and weight management, without any onward referral required

How do I refer?

  • The quickest and easiest way to refer is by completing the short professional referral form here
  • Residents can also self-refer by registering on this website or calling 01628 857311
  • GP practices  can complete a Live Well Stay Well referral form (uploaded on clinical systems EMIS and DXS) and submit or email the form to
  • To see what happens when you make a referral, please watch our brief demonstration video - Omer's Story
  • To see what happens when an individual makes a self referral, please watch Maggie's Story
  • To enhance your health conversations, please watch Bucks MECC Introduction video. Making Every Contact Count (MECC) is an approach to behaviour change that utilises the millions of day-to-day interactions that organisations and people have with other people to support them in making positive changes to their physical and mental health and wellbeing.

Referral tips

So Live Well Stay Well can contact the person you have referred quickly please:

  • Indicate the most convenient time for contact when completing the referral form. 
  • Explain the reasons that the service may be able to benefit them

How can I get more leaflets and posters?

Promotional toolkit

What can residents expect?

  • All residents referred will receive a phone call, usually within 48 hours or at a time of their choice
  • If residents self-refer they can complete an online or phone assessment
  • They will be asked a series of questions to understand what support they would like and what they are eligible for to tailor the services offered
  • Residents can then choose which services they would like to find out more about and request a referral or signpost
  • Residents will be followed up over 12 months to find out how they are getting on and to offer additional support
  • All Live Well Stay Well services are free. Some external services that Live Well Stay Well refer or signpost to may have a charge. The resident will be informed if there is a charge before they choose to be referred

Who can access the service and what services could they access through Live Well Stay Well?

  • The Live Well Stay Well single point of access is available to all Buckinghamshire residents or those registered with a Buckinghamshire GP practice.
  • Some services are subject to eligibility criteria which will be checked by Live Well Stay Well
  • Live Well Stay Well provides tailored support for each client’s individual circumstances.
  • Live Well Stay Well directly provides:
    • Digital lifestyle support for stop smoking, losing weight, getting more active, and drinking less alcohol (universal service) (16+ years)
    • Phone or face to face support with stop smoking and weight management (adults and children 12+ years)
    • Group support for families for children’s weight management - Spark (children 7-13 yrs)

Live Well Stay Well also refers and signposts to a wide range of external services including:

  • Physical Activity services such as Active Bucks and Exercise on Referral
  • Psychological support services such as Healthy Minds and Live Well
  • Diabetes Management & Support programmes
  • Digital online resources to support lifestyle and long term condition self care
  • Alcohol Reduction (One Recovery Bucks)
  • Social Prescribing (e.g. food banks, bereavement support)

The list of available services is always expanding, if you would like further details of the directory of Buckinghamshire lifestyle services available via Live Well Stay Well, or if you wish to recommend a service for us to signpost to, please contact:

Will I get any feedback after I have referred someone?

  • At the point you submit a referral via our secure online form, you will receive a message on screen to confirm that the referral has been successfully sent and received at Live Well Stay Well
  • Your organisation will receive regular feedback on action taken and progress made by those you have referred to us. These reports will provide an anonymised summary of data for the period
  • Feedback reports will be provided on a quarterly basis. You will be asked to provide a point of contact for this information to be supplied to
  • Clients will be able to opt out of their data being included in feedback reports. We will only be able to supply data in the summary report for those who have provided consent

How can I feedback on the service?

  • We appreciate all feedback, good or otherwise!  Your feedback forms an important part of our continuous improvement of Live Well Stay Well.
  • Please complete our quick and simple online feedback form

Feedback form

Information for professional referrers